No setup, maintenance or complex fees. Simple pay-as-you-go plans give you everything you need to manage your school more efficiently
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You will get billed when you sign up and every month, year, or other year depending on your plan.
Yes. If you switch plans mid billing cycle, you will either pay the prorated difference or we refund the difference owed depending on your new plan.
You can cancel your service at any time by requesting cancellation of your service from the Client area.
Your account will be terminated, and your data will subsequently be deleted from our servers.
Yes. Your invoices are available in the Billing section of the Client Area. You can also download a PDF copy of your invoice.
Yes. Prices are inclusive of Valued Added Tax (VAT). Our tax identification number (TIN) is included on all generated invoices.
Yes. We accept online payments with Visa or Mastercard debit cards, and also MTN mobile money.
Only for online payment processing. We charge of 5.5% for PayPal & card payments, and 2.5% for MTN mobile money payments.
If your invoice remains unpaid for up to 10 days from the due date, your account will be suspended and access will be restricted.
If the account remains suspended for up to 30 days from the due date, the account will be terminated and your data will be deleted from our servers.
We provide support via telephone, live chat, or email ticketing system. Our dedicated support team is always happy to assist you.
We have an online knowledgebase which provides a detailed guide for sERP. We're also happy to arrange on-site training at an additional cost.
If you need to install sERP on a private network for additional speed, flexibility or security, we're happy to help. Please contact us for more information.
sERP uses industry standard 256 bit encryption to ensure all data is encrypted before sending.
No. We use a secure third party provider (2checkout) to process card payments. We do not store card details in any way on our servers.
Yes. We do weekly and monthly backups of all your data. We can restore your content if need be.
We especially love to help and support the work done by non-profit organisations, particularly those dedicated to educating younger learners and learners from disadvantaged communities.
If you are a bona fide non profit looking to use sERP to improve the lives of others, please contact us about access to licences for your school.
We're always keen on developing new partnerships that present new and exciting opportunities for accomplishment.
If you are you a tech consultant or firm looking for an extra solution to add value to your existing offerings, contact us to learn more about our lucrative offer and incentives for earnings on reseller commissions.