sERP v1 runs on a recurring subscription. sERP v2 runs on a one-time licence with a simple annual renewal. Both get you up and running with hosting, support, and updates included.
Unlimited Students
Unlimited Users
Unlimited Campuses
Cloud Hosting
SSL Secured
sERP v1 is offered on a recurring subscription. sERP v2 is offered on a one-time licence with a straightforward annual renewal from year two. Both cover continued hosting, software updates, and ongoing technical support.
Subscription
Pay monthly or annually for as long as you need it. Hosting, support, and updates are included for the life of your subscription — no upfront commitment.
Get a QuoteOne-Time Licence
A single licence and deployment fee covers setup and your first year of hosting and support. From year two, a simple annual renewal keeps everything running.
Get a QuoteAll modules,
no feature limits
Unlimited
students & users
Cloud
hosting
Technical
support
Software
updates
It depends on which version you choose. sERP v1 is billed as a recurring subscription, covering hosting, technical support, and software updates for as long as it's active. sERP v2 is billed as a one-time licence covering setup and installation plus your first year of hosting and support, with a simple annual renewal from year two.
Subscription fees (v1) and licence fees (v2) are tailored to your school's needs. Please get in touch and we'll provide a personalised quote for the version that suits you.
Whether you're on the v1 subscription or the v2 annual renewal, both cover continued cloud hosting, technical support, routine maintenance, and software updates — keeping your installation current and fully supported.
If a subscription or annual renewal lapses, hosting and support services will be suspended until it is settled. Your data is retained during this period, and the service can be reinstated upon payment.
Yes. Your invoices are available in the Billing section of the Client Area. You can also download a PDF copy of your invoice.
Yes. Prices are inclusive of Valued Added Tax (VAT). Our tax identification number (TIN) is included on all generated invoices.
Yes. We accept online payments with Visa or Mastercard debit cards, as well as Mobile Money across all networks in Ghana.
Only for online payment processing. We charge 5.5% for PayPal & card payments, and 2.5% for (online) Mobile Money payments.
If your invoice remains unpaid for up to 5 days from the due date, your account will be suspended and access will be restricted.
If the account remains suspended for up to 21 days from the due date, the account will be terminated and your data will be deleted from our servers.
We provide support via multiple channels; however, all technical and account-specific issues must be submitted via our official support ticketing system. This allows us to track, verify, and resolve issues accurately.
Yes—WhatsApp (chat-only) is available for general enquiries and non-account-specific questions. Technical troubleshooting and account issues must still be logged via the ticketing system.
Technical issues usually require screenshots, configuration details, and access verification. Phone calls make this difficult and often lead to delays or miscommunication. Written support ensures faster, more accurate resolution.
Please include:
This helps us resolve your issue faster.
We have an online documentation that offers a detailed guide for sERP. We're also happy to arrange on-site training at an additional cost.
Our documentation portal provides step-by-step walkthroughs for most workflows, including finance setup, fees configuration, and academic management.
If you need to install sERP on a private network for additional speed, flexibility or security, we're happy to help. Please contact us for more information.
sERP uses industry standard 256 bit encryption to ensure all data is encrypted before sending. Additionally, all sensitive data is hashed prior to storage in the database. We also employ robust security mechanisms, policies, and best practices to ensure the security of your data.
No. We use a secure third party provider (2checkout) to process card payments. We do not store card details in any way on our servers.
Yes. We do daily backups of all your data. We can restore your content if need be. You may also download a copy of your data.
We especially love to help and support the work done by non-profit organisations, particularly those dedicated to educating younger learners and learners from disadvantaged communities.
If you are a bona fide non profit looking to use sERP to improve the lives of others, please contact us about access to licences for your school.
We're always keen on developing new partnerships that present new and exciting opportunities for accomplishment.
If you are you a tech consultant or firm looking for an extra solution to add value to your existing offerings, contact us to learn more about our lucrative offer and incentives for earnings on reseller commissions.
